Refund and Returns Policy for Hubfineunie

Effective Date: January 8, 2025

At Hubfineunie, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your product, we offer a straightforward 30-Day Return and Refund Policy to ensure that your shopping experience is hassle-free. Please read the following policy carefully to understand how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

We accept returns for most products purchased from Hubfineunie within 30 days of the original purchase date. To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.
  • All accessories, manuals, and documentation that came with the product must be included.
  • The item must be returned in resalable condition, meaning it is free from any damage, dirt, or wear.

Certain items are non-returnable, including:

  • Opened or used appliances, unless defective.
  • Final sale or clearance items.
  • Gift cards or promotional items.
  • Items marked as non-returnable on the product page or during checkout.

If you are unsure whether your product qualifies for return, please contact our customer service team at info@hubfineunie.com before initiating the return process.

2. How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact Customer Service: Email our support team at info@hubfineunie.com within 30 days of receiving your order to request a return authorization. Be sure to include your order number, product details, and reason for the return.
  2. Return Authorization: Our customer service team will provide you with a return authorization number (RA#) and detailed return instructions.
  3. Return Shipping: After receiving your RA#, package the product securely in its original packaging. You will be responsible for the cost of return shipping, unless the return is due to a defective or damaged product (see section 4 below).
  4. Shipping Address: Send the return to the address provided by our customer service team. Please use a trackable shipping method to ensure the safe return of the product.

Note: Returns that do not have an RA# or are sent to an incorrect address may not be processed.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. Please allow up to 7 business days from the date we receive the return for the refund to be issued to your original payment method.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank.
  • Restocking Fee: For certain items, a restocking fee of up to 15% may apply, particularly if the product is opened or not in its original condition. This will be deducted from your refund.
  • Shipping Charges: Shipping charges are non-refundable unless the return is due to a defective or damaged product.

4. Defective or Damaged Items

If you receive a defective or damaged product, we will provide you with a full refund or replacement at no additional cost. To return a defective or damaged item:

  1. Contact Us Immediately: Notify our customer service team at info@hubfineunie.com within 7 days of receiving the product. Include your order number, a description of the defect or damage, and photos of the product (if possible).
  2. Return Shipping: If the item is deemed defective or damaged, we will cover the cost of return shipping.
  3. Refund/Replacement: Once the item is returned, we will offer either a refund to your original payment method or a replacement product, depending on your preference and product availability.

Please inspect your items carefully upon receipt. If any damage occurs during shipping, we will work with the shipping carrier to resolve the issue.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product or size, we recommend returning the original item for a refund and placing a new order for the desired item.

6. International Orders

For international orders, our return policy applies, but the customer is responsible for the cost of return shipping, import duties, taxes, and any other additional fees. Please ensure that the returned product meets all eligibility criteria (unused, unopened, in original condition) as stated in our policy.

7. How to Contact Us

If you have any questions or need assistance with a return, please feel free to reach out to us. Our customer service team is available to help ensure a smooth and straightforward process.

  • Email: info@hubfineunie.com
  • Phone: (615) 373-47731
  • Mailing Address:
    Hubfineunie
    9552 Keeneland Dr
    Brentwood, Tennessee (TN) 37027
    United States

8. Changes to This Return and Refund Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend reviewing this policy periodically to stay informed of any updates.

Thank you for shopping at Hubfineunie! We strive to provide excellent products and service, and we want you to be completely satisfied with your purchase. If you have any questions or concerns, don’t hesitate to reach out to our support team.

For more information or to shop, visit our website: https://hubfineunie.com/.